YOUR DATA, YOUR CHOICE

Request data deletion

For Pulz Android wallet users

You can delete the data Pulz keeps about your installation or wallet from the Pulz app or from this page. You do not need an email address or an inbox. A request is only reported as complete after the server has checked that nothing linked to it is left; if a step fails, the request stays visible and can be retried safely, and repeating a finished request changes nothing. It covers the records Pulz controls: installation identifiers, public wallet address associations and subscriptions, analytics events, support messages, push registrations and swap orders. What Pulz cannot delete is listed below.

Delete in the app

1. Open Pulz, go to Profile and choose Delete my data.
2. Read what will be removed, type DELETE and confirm with your phone's screen lock.
3. Pulz deletes the server-side records first and shows each step. Only after the server confirms does the app erase the wallet, recovery phrase, PIN, caches, passkeys and settings from the phone.
4. If something fails, the app says which half did not finish, keeps what is left and lets you retry. Retrying is safe.

Delete from this page

Use this if you would rather start on a computer, or if the app is gone or you changed phones.

What gets deleted

Approved in the app, the request removes everything Pulz keeps that is linked to that installation: the installation record and its secret, push registrations, analytics events, support messages, swap orders, the referral record, and the public wallet addresses the installation registered, together with the balances, history, subscriptions and notification jobs kept for them. A wallet that another installation also holds is unlinked from yours, and its address-level data stays for that other holder. Pulz also asks the services it uses to drop their copies where it can: the support chat in Telegram and the address watchlist at its blockchain notification provider. The server then checks again that nothing linked is left before it reports the request as complete.

Signed with a wallet, the request removes what Pulz stores about that address and the wallet it belongs to, including the wallet's addresses on other networks (except any that another wallet or installation is also linked to): its wallet records, aliases, subscriptions, history, notification jobs, swap orders and watchlist entries. It also unlinks the wallet from every installation. Records that belong to an installation itself, such as its support chat, usage events and push tokens, can only be deleted from that installation's app, because a public address alone cannot show who runs an installation. This page can verify Ethereum (and other EVM) and Solana addresses; for records held only under a Bitcoin, TON or TRON address, use the app.

What stays

• Public blockchain records. Transactions and balances written to a blockchain are public and permanent. Pulz cannot change or delete them, and they stay linked to the address.
• Providers' own records. Requests already sent to network, pricing, portfolio and swap providers (for example Alchemy, QuickNode, DeBank, CoinGecko, Jupiter, Li.Fi, 0x, STON.fi, Mempool.space, TON Center and TronGrid) follow those providers' own retention. Pulz cannot delete them; ask the provider if you want them removed.
• Telegram. Pulz deletes the support chat copies it can reach. Copies that Telegram, or a support team member's own device, keep are outside Pulz's control, and the app and this page say when a copy could not be recalled.
• Google. Firebase Analytics and Cloud Messaging data stays with Google under its terms; the app asks Google to reset analytics data for the installation. A recovery phrase backup in Google Password Manager is not Pulz's to remove and stays until you delete it in Google Password Manager.
• Other people's records. A transaction between you and another Pulz user can still appear in that user's history, and a short invite-code fragment can remain in the referral record of someone you invited.
• Backups and logs. Routine database backups and server logs are not edited record by record; they age out on the hosting providers' schedules.
• Using the app again. If you later use the app with the same address, Pulz creates new records for it. For 14 days after a deletion Pulz keeps a keyed one-way hash of each erased address, not the address itself, so that late blockchain notifications do not recreate its records.

What Pulz keeps about the request

To show that requests are honoured and to spot abuse, Pulz keeps a minimal record of each deletion: a random receipt number, whether it came from the app or the website, the times, the outcome and how many rows each step removed. It holds no installation ID, wallet address, secret, IP address or message text. It is kept for 365 days, only database operators can read it, and it is left out of wallet, analytics and support views. The status record that lets you check or retry a request stays for 30 days after the request completes and is then removed.

Remove a wallet from your device

Logging out of the app, or removing a wallet from it, removes local wallet access from that phone. It also asks Pulz to unlink the wallet from your installation and, when no wallet is left, to drop your push registration. It does not delete the rest of what Pulz holds (the installation record, usage events, support messages, the wallet's stored balances and history) and does not remove public blockchain records; use Delete my data for that. Keep a safe backup of your recovery phrase before removing a wallet if you might need access to it later.